Damaged package
Share clear photos or videos of the outer packaging and product condition.
FarmAura Support
Return and refund support handled with care.
If there is an issue with your order, FarmAura reviews the concern based on product condition, order details, delivery information, and supporting evidence where required.
Support reviewed with careEvidence may be requested where relevant
Careful support
Food and pantry concerns are reviewed carefully.
Because FarmAura deals with food and pantry products, return and refund requests are reviewed with attention to product safety, sealed-pack condition, delivery information, order accuracy, and the nature of the concern.
Food-safe reviewSealed-pack condition mattersEvidence may be requiredWhatsApp-first support
Issue reporting
When to contact FarmAura
Contact FarmAura promptly if your order has a visible issue, if you received a wrong or missing item, if the package appears damaged, or if there is a delivery-related concern that needs review.
Wrong item received
Share the product received and the original enquiry or order details.
Missing item
Share the list of expected products and what was received.
Product concern
Share photos, batch or pack details if visible, and a clear description of the concern.
Delivery concern
Share delivery updates, location details, and relevant order communication.
Review scope
What issues can be reviewed
FarmAura reviews concerns based on the information available, including product condition, order or enquiry details, delivery information, photos or videos, and customer communication history.
Careful limits
What may not qualify
Returns may not be accepted for opened, used, tampered, mishandled, or improperly stored food and pantry products unless required by applicable policy or law. This helps protect product safety and customer integrity.
Faster review
What to share for faster review
Clear details help FarmAura review concerns more accurately.
Review process
How the review process works
Share the concern
Send order or enquiry details, product name, delivery information, and supporting photos or videos where relevant.
FarmAura reviews the details
The concern is checked against product condition, sealed-pack status, order communication, delivery details, and available evidence.
Support options are discussed
Depending on the review, FarmAura may discuss a replacement, refund, credit, clarification, or another suitable support option.
Next step is confirmed
The final support decision is communicated directly through WhatsApp or email.
Decision factors
Refund, replacement, or support decisions
Refund, replacement, credit, or other support decisions are not automatic. They depend on the review outcome, product type, order value, product condition, supporting evidence, delivery details, and logistics feasibility.
Food safety
A note on food product safety
For customer safety, FarmAura may not be able to accept returns of opened, used, tampered, or improperly stored food products. Any support decision is reviewed carefully so that product safety, fairness, and customer trust are maintained.
Support panel
Need help with an order?
Send the product name, delivery details, issue description, and clear photos or videos if relevant. FarmAura will review the concern and confirm the next step directly.
Please report concerns promptly so the issue can be reviewed clearly.
Order support
Need support with a FarmAura order?
Start with a clear WhatsApp message. Share the product, issue, delivery details, and supporting photos or videos where relevant.