Basic contact details
- Name
- Phone number
- Email address
FarmAura Privacy
Privacy handled with clarity and care.
FarmAura uses customer information only to support enquiries, product discussions, delivery coordination, business communication, and website improvement where applicable.
Enquiry information handled carefullyNo sale of customer information
Privacy approach
Only the details needed to serve your enquiry.
FarmAura collects and uses customer information only where it helps respond to product enquiries, confirm availability, discuss pack sizes, coordinate delivery where applicable, support wholesale or export-interest conversations, and improve the customer experience.
Enquiry-first useNo sale of customer informationWhatsApp and email supportCorrection requests welcome
Information received
Information we may collect
The information FarmAura receives depends on how you contact the brand and what type of enquiry you make. Customers should avoid sharing unnecessary sensitive personal information through WhatsApp, email, or website enquiries.
Enquiry details
- Product name or category
- Quantity
- Pack-size preference
- Price or availability questions
- Delivery city or location
Business enquiry details
- Wholesale, bulk, institutional, gifting, or export-interest requirement
- Destination city or country
- Business type
- Documentation expectations, if any
Communication details
- WhatsApp messages
- Email messages
- Enquiry history
- Photos or documents shared voluntarily for support, delivery, or documentation discussion
Use of information
How FarmAura uses information
Information is used to respond to enquiries and manage customer communication.
Communication channels
WhatsApp and email communication
FarmAura currently handles most enquiries through WhatsApp and email. Messages sent through these platforms may also be subject to the privacy practices and terms of those platforms.
Sharing limits
When information may be shared
FarmAura does not sell customer information. Information may be shared only where reasonably needed to support enquiry handling, delivery coordination, customer support, legal compliance, accounting, operational handling, or business communication.
Retention
How long information may be retained
Enquiry and communication records may be retained for business, support, accounting, legal, compliance, or dispute-resolution needs. Records are kept only as long as reasonably necessary for these purposes.
Customers may contact FarmAura to request correction or deletion of enquiry records where operationally and legally feasible.
Customer requests
Your choices
Customers can contact FarmAura for privacy-related questions or to request correction or deletion of enquiry information where feasible.
Correct information
Ask FarmAura to correct contact or enquiry details if they are inaccurate.
Delete enquiry records
Request deletion where operationally and legally feasible.
Limit information shared
Share only the information needed for product, delivery, wholesale, export, or support discussions.
Contact directly
Use WhatsApp or email for privacy-related questions.
Sensitive information
Please avoid unnecessary sensitive information
FarmAura does not need sensitive personal information for ordinary product enquiries. Customers should avoid sending unnecessary identity documents, payment details, health information, or private personal records unless specifically required for a relevant business, delivery, documentation, or support purpose.
Website usage
Website usage information
The website may collect basic technical information through standard hosting, browser, or configured analytics tools where applicable. This can help understand site performance, improve product discovery, and maintain the browsing experience. No specific analytics or advertising pixel is described here unless it is actually configured for the website.
Privacy contact
Have a privacy question?
Contact FarmAura on WhatsApp or email for questions about enquiry information, correction requests, or deletion requests where feasible.
Please include the phone number or email used for the original enquiry so the request can be reviewed clearly.
Privacy support
Questions about your information?
Reach out directly on WhatsApp or email if you have questions about enquiry records, correction requests, or privacy-related support.