Frequently asked questions.

FarmAura focuses on Indian pantry essentials across categories such as dehydrated vegetables, makhana, sattu, millets, spices, grains, pulses, dried fruits, herbal powders, ready-to-cook mixes, snacks, superfoods, dehydrated flowers, and pickles or chutneys.

Browse the product catalogue and send the product name or category on WhatsApp. FarmAura will confirm current availability, pack sizes, pricing, and delivery possibility for your requirement.

Availability may vary by product, pack size, season, sourcing, and preparation. FarmAura confirms current availability directly during enquiry.

Product images are representative and may be updated as packaging, pack sizes, and product presentation evolve. Current product details can be confirmed during enquiry.

Yes. Share the product name on WhatsApp and ask for ingredient, storage, pack-size, or usage details. FarmAura will share the latest available information for that product.

You can browse products on the website and contact FarmAura on WhatsApp to confirm availability, pack size, pricing, delivery possibility, and next steps before moving forward.

The website is currently focused on product discovery and direct enquiries. FarmAura confirms product, price, pack size, delivery, and order details directly before an order conversation moves forward.

Share the product name or category, required quantity, preferred pack size, delivery location, and whether your enquiry is for home use, retail, wholesale, gifting, or export interest.

WhatsApp is the fastest way to ask about availability, pack sizes, pricing, delivery, wholesale, export-interest, or support enquiries.

Delivery possibility depends on product, quantity, pack size, destination, and practical courier feasibility. Share your location on WhatsApp and FarmAura will confirm what is practical.

Timelines are shared case by case and should be treated as confirmed only when FarmAura directly confirms them for your specific enquiry or order.

Share the product name, quantity, preferred pack size, and delivery city or location. For bulk enquiries, also share timeline and destination details.

You can read the Shipping Policy page for how delivery confirmation, timelines, bulk shipments, and delivery concerns are handled.

Yes. FarmAura welcomes structured wholesale and bulk conversations from retailers, distributors, hotels, cafes, restaurants, cloud kitchens, institutions, gifting buyers, and other business customers.

Share the product categories or product names, approximate quantity, preferred pack size, destination, business type, timeline, and whether the requirement is one-time or recurring.

Export-interest conversations are welcome. Feasibility, documentation, pack format, destination requirements, and product suitability are reviewed product by product.

Dry pantry categories such as makhana, sattu, millets, spices, dehydrated vegetables, dried fruits, pulses, grains, herbal powders, ready-to-cook mixes, snacks, and superfoods may be good starting points for discussion, but every product still needs destination-specific review.

Organic certification is planned and will be clearly communicated when active. FarmAura should not be described as a certified organic brand unless certification is active and verified.

Lab documentation is planned where applicable. FarmAura will not claim lab-tested status until relevant documentation is available.

FSSAI status is available for the business as represented on the site. Customers and business buyers can ask for relevant details during enquiry where appropriate.

Yes. Share the product category, quantity, destination, and documentation expectations so FarmAura can review what is available and what may still be planned.

Contact FarmAura promptly on WhatsApp with order or enquiry details, product name, delivery location, issue description, and clear photos or videos where relevant. The concern will be reviewed based on the available information.

No. Refund, replacement, credit, or support decisions depend on the review outcome, product type, condition, evidence shared, delivery details, and logistics feasibility.

Returns may not be accepted for opened, used, tampered, mishandled, or improperly stored food and pantry products unless required by applicable policy or law. This helps protect product safety and customer integrity.

You can read the Return & Refund Policy page for support review, issue-reporting, and refund or replacement decision details.

FarmAura may receive details such as your name, phone number, email, delivery location, product enquiry, quantity, pack-size preference, business requirement, or messages shared through WhatsApp or email.

No. FarmAura does not sell customer information. Information is used to respond to enquiries, support customer communication, coordinate delivery where applicable, and handle business requirements.

You can contact FarmAura on WhatsApp at +91-9204221817 or by email at [email protected].